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2026-01-23
20:36
How Businesses Can Leverage AI for Transformative Workflow Redesign: Insights from WEF 2026

According to Andrew Ng (@AndrewYNg), reporting from the World Economic Forum (WEF) in Davos, significant business impact from AI arises not from numerous isolated, bottom-up AI experiments but from top-down workflow redesign. Speaking with global CEOs, Ng observed that while experimental AI projects offer incremental efficiency—such as automating a single loan approval step in banking—the real transformative opportunity lies in rethinking the entire process. For example, automating preliminary approval enables banks to offer a '10-minute loan' product, enhancing customer experience and driving growth. This shift requires integrating AI into end-to-end workflows and aligning product, marketing, and operational strategies. Ng emphasizes that while grassroots innovation is valuable, scaling for maximum business impact demands strategic, holistic redesign, positioning AI as a growth engine rather than a mere efficiency tool (source: @AndrewYNg, deeplearning.ai/the-batch/issue-337/).

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